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Business Story for Back Office

Affected Person: Staff of Back Office Center

Business Story:

A big firm has to collect, input and prepare profiles for 300 – 500 new employees every month, taking a lot of effort and high chance of making mistakes… Before the onboarding day, the in-charge staff will be responsible for facilitating and preparing for their first day.He/she needs to perform many actions such as:

  • Cooperate with other department to create account, provide the access card, computer, insurance cards and to prepare the contract.
  • Collect & input employee’s data into Human Resource systems to manage centrally and synchronize with other systems.

Problem:

  • This is a very time – consuming task.
  •  Mistakes may occur during the inputting, leading to incorrect info and may cause any serious problems related to employee benefits, salary, health insurance…in the future.

Solution:

Apply RPA Robots to automate completely the whole process by:

  • Collect employee’s info from the excel files.
  • Correct data in Human Resource Utility system.
  • Input data into another human resource system.
  • Send email to all related Personal In Charge to prepare for onboarding.
  • Report the result.

Benefit:

  • Save ~70% the effort of the Back Office Staff.
  • The processing time is reduced to 50%.